Request Account & Data Deletion

Overview

Swarg Fitness respects your privacy. If you no longer wish to use the Swarg Fitness mobile app or want your personal data removed from our active systems, you can submit a deletion request using the options on this page.

Deleting your app account does not automatically cancel an active gym membership. Membership cancellation, refunds, and facility access are handled separately at the gym. We will guide you through both steps if needed.

Data we delete

When your deletion request is approved and processed, we delete or anonymise:

• Mobile app login access tied to your registered mobile number.
• Profile information stored for the app (name, email, emergency contact, profile photo, and app preferences).
• Workout plans, diet plans, body metrics, and trainer notes linked to your member profile in the app.
• Wallet balance visibility in the app, support tickets, and push notification tokens.
• Booking history and check-in records associated with your member account in our digital systems, where retention is not required by law.

Data we may retain

Some records must be kept for legal, tax, accounting, fraud prevention, or dispute resolution purposes, even after account deletion. These may include:

• Payment and invoice records for up to 8 years, as required under applicable Indian tax and accounting law.
• CCTV footage from the gym premises for the period required for safety and security (typically up to 30 days unless needed for an incident investigation).
• Anonymised or aggregated data that can no longer identify you.

How to request deletion

Choose one of the following methods. To verify your identity, we may ask for your registered mobile number, member ID, or a confirmation from the phone number on your account.

• In the Swarg Fitness app: open More → Profile & settings → Privacy → Delete account.
• Email support@swargfitness.com with the subject line "Account and Data Deletion Request".
• Call +91 97372 01133 during gym hours and ask reception to log a deletion request.
• Visit us at 508, 5th Floor, AR Mall, Sudama Chowk, Mota Varachha, Surat, Gujarat 394101 and submit a written request at reception.

Processing time

We aim to confirm receipt within 3 business days and complete approved deletion requests within 30 days. If we need more time because of legal retention requirements, we will tell you and explain what data must be kept and for how long.